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Bethel university – Leadership in customer service: 

CRM2100

 

 

Read “Spotlight on Management” on pages 29-41 and the practice lesson “The Real World” on page 42. Please discuss the following questions in detail.  Your response to each question should consist of:  a minimum word count of 250 words and at least three (3) scholarly sources (1 resource can be the textbook):

 

1 What changed with Alex between the two parts of the case?

 

2 How could Alex continue to improve as a leader?

 

3 Create a development action plan for your own leadership strengths as well as areas in which you need to improve.  Outline concrete goals and explain how you plan to achieve those goals.

 

4 How can you apply Alex’s learning experience to your own leadership?

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